FAQs
Where is Balloon Fiesta Park?
5000 Balloon Fiesta Pkwy, Albuquerque NM, 87113
What time are doors?
Doors open at 12pm each day.
Am I allowed to leave the venue and come back in?
No re-entry is allowed once you exit the venue each day.
Are there ID or minimum age requirements to enter the event?
This event is all ages.
GA, GA+, and VIP: Children 5 and under are free and must be accompanied by a ticketed adult. Child admission will maintain the same access as the adult paid admission.
Kings Club: Children 2 and under are free with valid paid adult admission into the King’s Club. Ages 3-9 will be able to purchase an add on ticket at a reduced rate upon the addition of at least one paid admission. Guests 10+ will require a full paid admission for Kings Club entry into the festival.
You must be 21+ to consume alcohol. A valid, government issued ID will be required to consume alcohol.
I received a confirmation email. Where are my tickets?
RFID Festival wristbands will be mailed to the address provided at checkout 14-21 days before the festival.
Will I receive a festival wristband before the festival?
Yes! RFID festival wristbands will be mailed to the address provided at checkout 21-14 days before the festival.
What if I change addresses before the wristbands are mailed?
You can log into your account via the link in your confirmation email to update your mailing address before the wristbands are mailed. You can also email customerservice@activatedevents.com.
What is the refund & exchange policy?
Refund & Exchanges:
There are no refunds or exchanges. All sales are final. Event terms are rain or shine. Lineup and set times subject to change without notice does not constitute a refund.
Return Policy:
If the event is cancelled, we will refund the amount you paid for your tickets using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and talent are subject to change without notice and are not grounds for a refund
Is the event ADA accessible?
Yes, Boots in the Park is fully ADA accessible. Please review the accessibility information here. For special requests, please reach out to customerservice@activatedevents.com at least 14 calendar days prior to the event.
Do you have a hotel partner? Are there ticket + hotel accommodation packages?
Yes. CrewFare is our official hotel package partner. You can buy tickets right now to the festival when you bundle with a hotel package.
What are the transportation/parking options for getting to and from the event?
Festival parking will be conveniently available surrounding the park for an additional fee. There will be shuttles provided for transportation from select parking lots to festival front gates.
We encourage ride share and other forms of transportation. Please always have a designated driver.
Check back here for detailed parking options and information coming soon.
What is not allowed in the venue?
- No – Outside Food or Beverages (Including Alcohol And Water)
- No – Blankets – Beach towel size OK
- No – Large Umbrellas (Parasols OK)
- No – Aerosol Spray Can Of Any Kind
- No – Weapons Of Any Kind (Includes Pocket Knives, Pepper Spray, Etc.)
- No – Drugs Or Drug Paraphernalia, or Illegal Substances
- No – Smoking
- No – Professional Recording Equipment – Photo, Video, or Audio (No Detachable Lenses, Tripods, Big Zooms or Commercial Use Rigs)
- No – Glass, Cans, Cups or Coolers
- No – Water Canteens (Ex: Hydroflask, Stanley)
- No – Wagons Or Carts
- No – Strollers (Small Umbrella Strollers Only OK)
- No – Frisbees
- No – Fireworks/Explosives
- No – Laptops or Tablets
- No – Drones
- No – Camelbacks
- No – Tents/Canopies
- No – Laser Pointers
- No – Pets Of Any Kind, Including Comfort/Emotional Support, Therapy Or Companion Animals.
- No – Moshing, Crowd Surfing Or Stage Diving
- No – Unauthorized solicitations, stickers, flyers, handbills, sampling, giveaways & etc.
- No – Unauthorized/Unlicensed Vendors Allowed
- ITEMS SUBJECT TO CHANGE
What can I bring?
- Yes – Purses/Handbags (12″x6″x12″) & Small Backpacks (12″x8″x4″)
- Yes – Chairs under 35″
- Yes – Small Tote Umbrellas or Parasols
- Yes – Sunscreen (Sealed Bottles Only – lotion only)
- Yes – Empty plastic refillable water bottle
- Yes – Standard Size Beach Towel Approximately 30″x60″
- Yes – Small Umbrella Stroller
- Yes – Sealed/Wrapped Tampons
- Yes – Flags/Banners Or Handmade Signs (No Corporate/Company Branded And No Hard Poles)
- Yes – Prescription Medication (Name On Prescription Should Match Valid Id)
- Yes – Service Animals Are Allowed. Pets Of Any Kind, Including Comfort/Emotional Support, Therapy Or Companion Animals Are Not Allowed.
- ITEMS SUBJECT TO CHANGE
Can I use cash inside the festival?
Boots In The Park is a cashless event. The Box Office and Bars are credit/debit card only. Some vendors may accept cash
Is tailgating allowed?
No tailgating is allowed and will be enforced.
How can I contact the organizer with any questions?
Please email us at customerservice@activatedevents.com and reference the specific event you're interested in.
To apply to be a food or retail vendor fill out the form here: https://www.activatedevents.com/vendor/
To inquire about sponsorship of one of our events fill out the form here: https://www.activatedevents.com/sponsorship/